FAQs

About Cart Express

Q: What does Cart Express sell?
A: We offer the latest trending and viral products across categories, updated frequently based on popular demand.

Q: How can I contact your support team?
A: Reach us quickly via our Contact Us page, email, or phone. Details are listed on the Contact Us page.

Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, UPI, net banking, and digital wallets. Payment is securely processed.

Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 2 hours of placement. After this window, we may not be able to change or stop your order.

Shipping & Delivery

Q: How long does shipping take?
A: Most orders are shipped within 2-4 business days. Actual delivery time may vary based on your location and courier partner.

Q: Will I get a tracking number?
A: Yes, you’ll receive a tracking link via email once your order has been dispatched.

Q: Do you ship internationally?
A: Currently, we ship only within India.

Returns & Refunds

Q: What is your return and refund policy?
A: Unused products in original condition may be returned within 7 days of delivery. For details or to start a return, see our Returns Policy.

Q: How long do refunds take?
A: Refunds typically process within 5-7 business days after the return is approved.

General & Product Questions

Q: I ordered multiple items, but only received one. What should I do?
A: Some products ship separately. Please check your tracking details for each item or contact support if anything is missing.

Q: Are your products genuine/new/latest?
A: Yes, we source only new and genuine products trending in India and globally.

Privacy & Security

Q: Is my payment and personal information safe?
A: Yes, all transactions are encrypted and comply with Indian IT and data protection laws. For details, please review our Privacy Policy.

If you have a question not listed here, reach out via our Contact Us page or email, and we’ll help you as soon as possible!